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 Live Tech Media Hub and Podcast:

S.M.A.C. Talk - Social Media, Mobility, Analytics and Cloud the podcast launched in 2014 and over those 4 years hosts Daniel Newman and Brian Fanzo have covered topics that included Big Data, Digital Transformation, Social Selling, Data Center Migration, Millennial Marketing, Digital Marketing, live streaming video, customer experience and everything else impacting today's technology world.

SMACtalk became much more than just a podcast as every episode is live streamed via Facebook Live and Periscope while also going live to technology events such as Mobile World Congress, IBM developer conference, CES, SXSW, HP Discovery, SAP Sapphire and other technology events.  Past sponsors of the podcast include IBM, SAP, SAP Store, Avnet, Adobe and currently Cisco.  

Hosted by Brian Fanzo @iSocialFanz and Daniel Newman @DanielNewmanUV

If you want to have SMACtalk live at your event like Dan and Brian did at Superbowl 50, HP Discover, SAP Sapphire


Nov 30, 2018

In this episode of SMACTalk, Daniel Newman invites IBM Automation (Client) GM/VP Gene Chao to share his insights on how Customer Experience is being impacted by Automation. On the show, Gene is asked the following questions.

  • Do you have a story as a consumer to share about how automation optimized a recent customer experience for you? Or what the organization could've done better? (could be a blind reference)What are some of the pitfalls organizations must avoid when it comes to automation being part of the customer experience? What are good ways to overcome them?


  • What do you view as the key factors to automation successfully optimizing customer experiences?
  • What's the one thing you advise clients to pay attention to? To avoid complacency? To be prepared for?


  • When we think of customer experience and automation, people tend to think of chatbots - but are there other types of automation solutions we should consider?

Packed with insights, Gene helps companies understand the ways that Automation is going to change the way people interact with companies. This isn't just customers, but employees too. But the positive thing is that automation isn't going to displace, but rather drive better experiences and a stronger movement toward upskilling the workforce to help companies transform as quickly as modern technology. 

Don't miss this episode packed with insights for marketers, technologists and business leaders.